Shipping policy
Last updated: August 17, 2026
At LoomaPaw, we work with trusted fulfillment partners to process and deliver your orders. Please review the information below before placing your order.
1. Order Processing
Orders are generally processed within 1–3 business days after payment is successfully received.
During periods of high order volume, holidays, promotions, or other circumstances outside our control, processing may take longer.
Once your order has been shipped, you will receive tracking information when it becomes available.
2. Shipping Times
Delivery times vary depending on the destination, product availability, fulfillment location, shipping method, and carrier.
Estimated delivery times will be shown during checkout when available. ( Typically 7-9 bussiness days ).
Please note that delivery estimates are not guaranteed. Delays may occur because of customs processing, carrier disruptions, weather, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
If free shipping is offered on a particular product or order, the applicable offer will be displayed on the website or during checkout.
4. Order Tracking
Once your order has shipped, we will provide tracking information when available.
Tracking information may take some time to become active after the package has been handed to the carrier.
You can use the tracking information provided to monitor your shipment.
5. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you enter an incorrect or incomplete address, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or shipping.
Additional shipping costs resulting from an incorrect address may be the customer's responsibility.
6. Delayed or Lost Packages
If your package is significantly delayed or appears to be lost, please contact us with your order number and tracking information.
We will work with our fulfillment and shipping partners to investigate the shipment and determine the appropriate resolution.
Delivery delays caused by customs, carriers, weather, natural events, or other circumstances outside our control may not qualify for compensation.
7. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, such charges are the responsibility of the customer.
Customs clearance procedures may also cause additional delivery delays.
8. Multiple Products in One Order
If an order contains multiple products, items may be shipped separately depending on product availability, fulfillment location, and shipping arrangements.
You may therefore receive more than one package for a single order.
9. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging.
Contact us as soon as possible with your order number and photographs so that we can investigate the issue and provide the appropriate resolution.
10. Contact Us
If you have questions about shipping or need assistance with an order, please contact our customer support team.
Email: optimposture@gmail.com
Please include your order number whenever contacting us about an existing order.
11. Policy Updates
LoomaPaw may update this Shipping Policy from time to time. The latest version will be published on this page with the updated date.
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.